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Intel has been among the companies out in front of the push to bring health care into the 21st century and has been since the company created an entire business unit to work on the issue.


In all of the debates over health care in the U.S., it's simply amazing that some of the common-sense approaches advocated by Intel and others in the industry aren't receiving more focus.


For example, spend a few minutes and look at this video posted on Intel's Web site. In the video, a doctor, referring to the integration of digital health-care technology at his small practice, says:   "There are four of us in our practice. We probably see about 30 patients apiece, a day. We see about a patient every five minutes. I can do more in that five-minute time frame, more for the patient. I think it will save time ... probably save money. More important, it's quality - it's absolutely (about) quality."


Hospital administrators that adopt holistic technology strategies are pushing profit margins. In the video, one says her hospital is seeing greater than 30 percent profits after integrating newer digital care and record technology throughout the organization.


It seems like common sense, and it's a wonder why digital technology integration doesn't get a higher profile in the effort to make health care better.

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Sep 9, 2009 10:26 AM Chad B Chad B    says:

It's not for lack of trying by the technology community, either; Intel, while far out in front of the curve, is of course not the only major vendor with dedicated healthcare efforts. Everyone smells an opportunity. Find me a tier one, in fact, who isn't a healthcare-needs-IT evangelist or doesn't sit on a healthcare alliance of some kind, extolling the importance of security upgrades, or the cost savings seen by document management solutions in healthcare settings, or the progress of SaaS and managed services in hospital enterprises.

 

You're right, though, Ed: where you don't hear any of this nearly as loudly as you should is in the healthcare bickering at the national level -- the town halls, etc. With all that went into the American Recovery and Reinvestment Act that's said to benefit healthcare -- still the sweet spot for VARs who want to get their piece of ARRA opportunity -- you'd think there'd be a bit more of a fuss.

Sep 9, 2009 10:55 AM MKTGVAR MKTGVAR    says in response to Chad B:

This also may be a case of putting the cart before the horse. Did the healthcare IT industry demand the technology? If a doctor is seeing 30+ patients a day, who is going to perform the data entry and ensure it is accurate? From our view, we see the solution as necessary, but to someone who went to med school, I'm not sure how technology ranks on their to-do list. I understand it's not as cut and dry as I explained, but there is a piece missing here and we need to uncover it.

Sep 9, 2009 11:09 AM samara lynn samara lynn    says in response to MKTGVAR:

As a former IT Director for a healthcare facility, I can attest to the reluctance to embrace newer forms of technology. I think the problem is often internal for larger organizations. You often have administrators who have been decision makers for 20+ years in some cases, and still have the mentality of IT as expenditure not as revenue generator. Yet, as Chad pointed out, there are specific technologies to increase productivity and efficency in a healthcare facility, and more importantly, can reduce errors in patient care. This all lends to increased revenue for an organization. I definitely think its the smaller, newer providers who are getting more on board. My dentist has three employees and has some of the latest and greatest technology that would put larger organizations to shame. He, of course, isn't the one doing data entry and billing---his staff does that. But he invests in technology and hires competent people that get the job done. He sees the value in tech, and does not have to convince an Administrator, other department directors, and a board that the purchase is a good idea. I also think that when we see HIPAA violators prosecuted more, that will cause more of an investment in technologies that may have been previously out of the scope of healthcare IT purchases.

Sep 9, 2009 11:13 AM emoltzen emoltzen    says:

Donn Atkins wrote (in an inadvertently deleted reply):

 

"The IT healthcare solution area is ALL about partnering.  If there ever was an  opportunity for a true solution ecosystem to form,  this is one of those  moments.  No provider will have all of the answers.  If an individual  organization has a set of capabilites, they need to study who the other players  are and reach out to them.  Those organizations who understand this need will  play a bigger role in the solution and help to solve this important  challenge."

 

I agree. The solution provider is the trusted local advisor on IT issues; he or she can add value to a health care provider by integrating the right technology in a way that improves the business and service delivery, rather than bogging it down. And, as MKTGVAR notes, health care providers are often too busy with patients to worry about the finer points of data management, security practices, etc. But that plays into what VARs do best: make the technology seemless whether it's for inventory management, point of sale data entry, or health care record management.

Sep 9, 2009 11:34 AM Chad B Chad B    says in response to samara lynn:

You make a good point Samara, and it's one I hear from solution providers and integrators constantly: why would they enter into the red tape nightmare of a large healthcare enterprise -- with its board members, department heads, administrators and other decision makers, all with different priorities and IT needs -- when they can specialize in, say, dental practices (or other niche physician practices) or long-term care facilities and talk with smaller, newer healthcare providers who are both adaptable and interested in tech adoption? The larger facilities are just too many silos, too many headaches.

Sep 11, 2009 2:17 PM khorne570 khorne570    says:

I'm viewing your question at too a high level maybe but here goes...why isn't IT discussed as much as policy, access, funding, etc. in relation to Health Care Reform?

 

As one other commenter noted, there are tons of vendors and users of IT in health care already. There is no lack of awareness there. So we're fat in the middle. But I think we're skinny at the top and the bottom.

 

The top would be the C-level and Board-level. To them, I would imagine, IT is a layer removed from their main concerns. One of those is risk. Somehow, a message about 30% reduction in costs/increase in profits is not enough to break through the risk profile. Until someone finds the magic link between IT investment and C-level risk assessment, no dice.

 

The bottom would be the consumers. Again this is just my opinion, but patients probably view "IT" as "technology" as "all those wild and wooly MRI machines, etc." In addition, they fill out realms and realms of forms, and see a wall full of manilla folders behind the reception deck. How are they to envision that IT plays any role at all in health care. Until the population "experiences" health care IT as clearly as they experience a poor service call with their insurer, why would anyone in the White House bring it up?

 

I hate PR as much as anyone, but a dual-targeted program just might be....yes, i'm going to say it...just what the doctor ordered! 

Sep 12, 2009 11:39 AM Loraine Antrim Loraine Antrim    says:

There IS opportunity for IT in healthcare, but...(there always is a but, isn't there?) It's  four-way marriage: the healtcare industry, IT, channel parnters, and the consumer. And as Kevin points out, the consumer is the bottom line.

 

I'm not sure government funding of digital health integration is the answer right now.  There is much opportunity but there is also much fear and misinformation on the consumer end.  Until Main Street understands the IT issues better, and gets rid of its privacy concerns, the channel will not be able to reap the opportuntiy that's out there.

 

Kevin is spot on: target the consumer and the mid-sized healthcare organizations in a PR blitz.