Adobe Launches Acrobat.com - Yet Another Aproach to Web Collaboration

pankajunk@gmail.com — Wed, 01 Jul 2009 14:15:04 GMT

In tune with the recent launch of Google Waves, Google's take on the future of online collaboration, Adobe recently took out its web based productivity suite, Acrobat.com, out of the beta phase and introduced its version of online spreadsheets, Tables, to add to its already existing online word processor, Buzzword.

As opposed to Google's minimalistic style, Acrobat.com presents a highly visually appealing environment where teams can get together in real time and collaborate on files. The service acheived great success in its beta phase, with Erik Larson, director of marketing and product management for Adobe's business productivity, reporting in his blog that a staggering 100k users were signing up every week.

What interested me was a conversation in the comments area of Erik's blog about his conceptulaization of the future of collaboration. Erik sees it as a highly decentralized process, where teams can get together at the drop of a hat, and seamlessly collaborate on information with minimal obstruction. A commentor had suggested that such a collaborative environment was not conducive for businesses, which require a certain amount of structure and control. The commentor had suggested HyperOffice's online collaboration software for SMBs as an intermediate between Adobe's highly decentralized, self service, pure collaboration on information, to MS SharePoint's highly structured, IT oriented collaborative environment.

I rather agree with the commentor's argument, as the ability to effortlessly collaborate on information, although a great asset, is not sufficient for organizations and teams. It is more suitable for temperory teams or ad hoc groups, which get together to work on something, and quickly disband. Ongoing teams, or departments, however, need to do work of recurring nature, which a productivity or collaboration software needs to cater to as well. I've listed them below, and the corresponding technological solution which cater to those needs.

1) The need to coordinate schedules - Group Calendars
2) The need to organize information by group - Group workspaces (as opposed to Acrobat's temporary workspaces which club all of the groups information and tools in a single place
3) The need for control - Permissions management. The ability to control access to different levels of information and the degree of access to information
4) The managerial need to delegate and track tasks - Project management tools which allow delegation of tasks, scheduling of these tasks, and task tracking
5) Team discussions - Discussion forums which allow teams to have dicussions around collaboration or team issues, and store these discussions as organzational learning.
6) HR needs - The collaborative software should also cater to the HR needs of an organization, like the ability to publish announcements, policy documents, or motivate employees through awards or recognition.
7) Information Mangement - It is not enough that we simply collaborate on files and leave it at that. We should have the ability to store and organize files by groups for future retreival.

To present pure collaborative features, within the structure of the above tools would be ideal from a business perspective.

Google App Sync: From Exchange Killer to Killer of Outlook Search

pankajunk@gmail.com — Mon, 22 Jun 2009 19:51:44 GMT

In the past few weeks, the online tech journalism brigade proved that, well, rules of journalism continue to apply. Demigods were created, and brought down, all in the span of a week. Google's new Google App Sync plug-in was described in not so subtle terms as a "potential Microsoft Exchange killer" or Google's intentions described as "Google goes for Microsoft's jugular". Well, desperate that we online scribes are, we cant but help go a little overboard in the attempt to capture your, the reader's, eyeballs.

Well, the euphoria didn't last long. The Google App Sync tool, which already had glaring shortcomings in terms of functionality (it does not allow for task synchronization), soon started sputtering and coughing, after a smooth start. It was found that it interfered with Outlook's search, as well as with any third party plug in that might be installed with Outlook. The formerly fawning crowds didn't take long to describe Google's new tool as "seriously flawed", "impaired" and admitting that it "kills Outlook search".

The lesson learnt here is, killing MS Exchange, the juggernaut of enterprise messaging is not going to be easy. Moreover, a new software aiming for the big prize, will need some time to get rid of bugs and stabilize. The Google App Sync tool has some way to go yet. And there are other problems that might be hurdles in it winning over the enteprise market.

1) It allows only synching of mail, contacts and calendars and does not allow task synching.

2) The design of Google's online client is drastically different from MS Outlook, leading to dissonance as people using Outlook as the desktop client need to go online to access their accounts.

Companies looking for a Microsoft Exchange alternative needn't lose heart.There are some very good options, especially for small to medium sized businesses. HyperOffice is one such example, which offers a robust, stable alternative to Exchange, developed over years of experience. HyperOffice is an online messaging and collaboration suite, which allows users the option to work from within their Outlook accounts. It acts as a backend for Outlook and allows users access to most popular MS Exchange features - business mail, shared calendars/contacts/tasks, web mail access and mobile mail access etc.

Pankaj's Blog

Adobe Launches Acrobat.com - Yet Another Aproach to Web Collaboration

Google App Sync: From Exchange Killer to Killer of Outlook Search